Xperience Kiroseiz Parkland

Very good resort most of the staff were very nice but some of them need to improve specially for dealing with the Egyptians

The hotel was amazing, reception stuff were nice people and also the guest relations. Big thanks to Mustafa, George and Mina from the Main Dinning room during breakfast, lunch and dinner they always made sure we are happy and if we needed anything. Bar guys were amazing in the pool spoiled us so good ! Special thanks for the General Manager he also checked up on us daily. Gina She was nice on the phone but I was surprised she didn’t say hi when we arrived :/ Overall we were happy and definitely we’ll be back.

This resort is a really good size with great facilities, Staff were brilliant, they always welcomed us with a smile and wanted to have a conversation which made the experience even more great, the Animation team really made an effort to get to know you and invite you to join their activities, restaurants/bar staff were all really helpful, The hotel had a variety of food and drinks available and catered to every need and staff would make the effort to check on you to ask if you’re ok if you need anything if you would like drink. Also the facilities are varied they had pools, aqua park, cinema, kids club, kids entertainment in the evening, etc. Security wise it felt very safe every time we left and entered was asking about our room number and to see our wrist bands.

- Very friendly and cooperative staff. Specially, Mr. Ahmed Maarek (Reception) + Mr. Mahmoud Raslan (Main Restaurant) + Mr. Melad (Room Service) & all the staff of Italian Restaurant. - Italian restaurant experience was a really amazing one .. Thanks to the waiter and chef. - Aquapark ( We all enjoyed it so much). - Family room was amazing and everything was on time. - The taste of food.

I had a good stay at the hotel overall. The reception staff were smiling, welcoming, and helpful, creating a warm and inviting atmosphere. Additionally, I was impressed by Mr. Essam Shenouda from top management (Hotel Manager), whom I had the pleasure of meeting twice. He was polite, and helpful, and even offered assistance at the restaurant, which I greatly appreciated, though I didn’t take him up on it. Also, I’d like to commend Mr. Mohamed from housekeeping, who was incredibly polite and ensured my room was cleaned and organized daily to a high standard. Thank you to the reception team, and Mr. Essam Shenouda for their exceptional hospitality. Their efforts truly stood out and made my stay more enjoyable. I hope the restaurant service can be improved to match the high standard set by the rest of the team.